Asked about Designing for a component that is sometimes wrong

Why are AI failures harder for users than ordinary software failures?

An answer that works

Ordinary software fails visibly. An AI feature fails by producing something confident and well written that happens to be wrong, so the user has no signal. Design has to supply the signal that the system cannot.

Reading an answer is not being able to give one. The section that teaches this is Designing for a component that is sometimes wrong, 5 hours of Product judgement for AI.

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